The Top 10 Frequently Asked Questions About Limo Service in Scottsdale, Arizona
There are a lot of novel, fun, and lavish things to do in Scottsdale. Hiring a limo allows experiencing everything the city has to offer. There are certain qualities that visitors and residents of Scottsdale, Arizona, look for in a limo service. They include
- Punctuality
- Professionalism
- Affordability
- Experience
- Sufficient capacity
- Elegance
- Choice of vehicles
Determining whether a limo service meets their expectations depends on answers to the following frequently asked questions. A quality limo service knows how to plan. It is attentive to the specific event and provides a high-profile feel.
1. How do I book, change, or cancel service?
Reservations are made via a phone call or online. You select the type of service, schedule a pick-up date, pick-up time, and pick-up location. You can add extra stops. The number of passengers, luggage count, and the number of hours of service required must be provided.
There is a selection of vehicles from which to choose. Final details are enumerated. Cancellation policies depend on the vehicle reserved. A sedan or SUV may be canceled four hours before the scheduled service.
Sprinter reservations may require a minimum of 24 hours. Motorcoach and minibus reservations may require a minimum one-week cancellation. Occasionally, you must adjust a reservation. Some limo services allow changes to be made online by updating the settlement details. Other limo companies require change and cancellation requests to be done only by phone.
2. How early should reservations be made?
If taking a limo to a popular or scheduled event such as a sporting event or show, book the limousine a minimum of two weeks in advance. When taking a limousine to the airport, reservations depend on the trip.
Making reservations well in advance may ensure you get the vehicle you want. Often only a few hours notice is required. If you do not have a firm date, it is wise to call several companies to determine how much notice is needed to get the vehicle of your choice.
3. What meet and greet services do limo companies provide?
A quality limousine service will monitor the flight and send a chauffeur to arrive at the terminal. They will have a clearly typed sign and stand in front of the arrival gate. If logistics make meeting at baggage claim impossible, you can arrange for a greeter to meet you and escort you and to the vehicle. It is a separate service but worth the price, especially when dealing with large groups.
Limo companies also offer door-to-door service that allows clients to enjoy whatever a city has to offer. Professional drivers pick up clients from their office, hotel, or residence. They shuttle them to the airport, corporate events, concerts, sporting events, nights on the town, wine tours, or other special occasions.
4. In what cities does a Scottsdale limo service operate?
A Scottsdale limo service operates in the following cities.
- Casa Grande
- Chandler
- Fountain Hills
- Glendale
- Mesa
- Phoenix
- Queen Creek
- Scottsdale
- Tempe
5. Are child safety seats available?
Child safety seats are not required in commercially licensed vehicles. However, the use of such seats is encouraged. Some companies place the responsibility of properly securing a child on the parents and allow them to provide a seat of their own.
Other limousine service companies have safety seats that you can reserve. Specify the weight of the child because seats differ. Ask what brand of seat is used and its expiration date. That information allows you to research any potential safety factors or recalls. If you have doubts, it is best to provide your own.
6. Will the limo service make extra stops?
Stops for a reservation should be prearranged before the trip begins. Because of the size of the vehicles, drivers need to know about all stops in advance. It is a precaution for the safety of passengers and the car.
Unplanned stops are made at the discretion of the chauffeur. Pricing is based on original mileage, destination, and stops. Call the limousine service for prices when adding additional mileage or stops after a reservation is booked. Another option is booking an hourly service that makes as many stops as needed.
7. What forms of payment do limo services accept?
Limo companies accept cash, cashier’s check, money order, and major credit or debit card payments. Some do not accept American Express. Regardless of the type of payment, a credit card authorization form is required.
A mandatory major credit or debit card is put on file to reserve a limousine. Preauthorization places a ‘hold’ on funds from the bank account that guarantees available funds for the service. Corporate clients may be able to have invoices with a monthly statement sent to their company.
8. When is the deposit and payment due?
The following is a typical policy of limousine services. A non-transferrable and non-refundable deposit of 35 percent is required when booking the service. The final payment is paid by the date of service. Personal checks must be in the office no later than three weeks before the date for weddings and proms. You can give cash, money orders, or certified cashier’s checks to the chauffeur for the balance at the time of pick-up.
For all other services, personal checks are required three weeks before the service. On the day of the service, the balance can be paid with cash, money orders, or certified cashier’s checks. If paid with a credit card, a five percent convenience fee is added to the balance. Any overtime is paid to the chauffeur in cash before going into overtime status.
9. Are there extra charges?
When booking a limousine, ask about extra charges you may incur. They may include
Paid parking lots charge extra for limousine parking. The company expects the client to pay the parking fee. If parking is not available, the client may be charged extra if a driver circles the block while waiting during a stop.
During the trip or when the driver comes to pick up the client, any highway tolls are usually paid by the customer. Some limousine services tack on a ten percent fuel charge, depending on the current fuel price or the location.
Stains inside the limo after the trip result in a charge of $100 or more. Vomit costs $150 to clean. A charge of ten dollars for any missing or broken glass from the minibar may be charged. There is usually a flat-rate fee for popular destinations, such as an airport. Clients are likely billed by the hour that starts at pick-up to the final drop-off time when the travel route is not straightforward. There is a charge when a driver spends time waiting for a late pick-up.
- Parking fees
- Toll road fees
- Fuel surcharges
- Cleaning rates
- Excess mileage or hours rates
10. When do you get a receipt?
When a limo company closes your payment, a receipt is immediately generated. The receipt is typically generated in under 48 hours from completion of the trip. It can take five days to receive it. The receipt is sent through the mail after the payment process is complete. It is also available on some limo service websites. The client enters their email address and payment receipt or reservation confirmation number and receives the receipt by email.
Wrap-up
If a customer has any other questions, they should contact the limousine company. The company wants you to be comfortable doing business with them. Your satisfaction and safety depend on choosing the right company.